AFTERPAY & LAYBUY AVAILABLE AT CHECKOUT. ORDERS TAKE 4-5 WORKING DAYS + COURIER
AFTERPAY & LAYBUY AVAILABLE AT CHECKOUT. ORDERS TAKE 4-5 WORKING DAYS + COURIER
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FAQs

Are your Tees 100% cotton?

Yes, our shirts our 100% pre-shrunk cotton t-shirts, but we also have 50/50 poly cotton & 100% polyester t-shirts. Please view our size charts to make sure you get the correct size.

How are the Tees printed?

We specialise in heat vinyl transfer and digital printing and we create high quality designs which work well with our printing techniques.

How should I care for my Tees?

We highly recommend that you flip your Fortee inside out and wash with cold water to avoid fading. 

How is the price determined for custom shirts?

Price is primarily determined by 3 things: the garment type, the total number of print colours needed for printing & the total quantity of items in your order.

Do you offer volume discounts?

Absolutely, we have volume discounts starting at just 10 items.

How do I get a quote?

Give us the specifications for the order you’d like a quote on by filling out this form and we’d be glad to send you a quote over email.

What forms of payment do you accept?

We accept credit cards and bank transfer. Afterpay and Laybuy NZ are also available at checkout.

*Please note that bank transfers are available from a New Zealand bank account only.

Can I send in garments to be customised?

Yes, but the garment has to be reasonably new. 

Do you ship to other countries?

Yes, we currently ship to over 40 countries and are always adding more to the list.

What countries do you ship to?

Australia, Austria, Belgium, Canada, Denmark, Finland, Germany, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, UK, USA, China, Hongkong, Japan, Malaysia, Singapore, South Korea, Brazil, Mauritius, Mexico, Russia, Turkey.

When will my order ship out?

Our products are custom printed for your order, and that production can take 3-5 working days. Once it has been shipped you'll receive another email with the tracking number to let you know it's on its way.

How long does it take to receive my order? 

New Zealand Customers:

Delivery standard is 1-2 working days for both North and South Island. All labels are equipped with online track and traceability. Rural deliveries take a further 1-2 working days to deliver on top of the normal delivery standard for the area.

International Customers:

Delivery standard is usually within 6-14 working days. 

What do I do if I need a rush delivery?

Please email us at sales@fortee.co.nz with your order number and we will do our best to work out a solution with you.

Can I change or cancel my order after it is placed?

We process orders very quickly to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing order. 

Do you allow pick ups?

No. We don't allow pick ups at this stage.

What is your Return & Exchange policy?

Please read our Return & Exchange Policy here.

STILL HAVE A QUESTION?

If you cannot find the answer that you're looking for, please feel free to contact us at sales@fortee.co.nz anytime.